3 Strikes You’re Out Rule – BofA REO Agents

Heads up REO Agents! As preferred Bank of America agents, we are responsible for ensuring that necessary precautions are taken to protect both customer and broker/agent information from the risk of exposure.

Non-public Information must NEVER be uploaded to Equator for REO properties. What is NPI???

NPI can include the information listed below:

  • Social Security number – Tax Identification Number (TIN) is not NPI
  • User ID/name/password
  • Income
  • Personal Identification Number (PIN)
  • Driver’s license numbers
  • Bank checking/deposit account numbers (including bank routing number
  • Credit/debit card numbers
  • Copies of checks
  • Proof of Funds letter with account numbers and account balances
  • Bank statements
  • FICO score
  • Date of birth
  • Medical records
  • Credit reports

Our performance scorecard may be negatively impacted if you upload information to Equator containing items that are identified to be Non-Public Information (NPI).

The following actions will occur if you violate this policy:

  • STRIKE 1: You will be notified of the offense by Bank of America and counseled on NPI policy.
  • STRIKE 2: You will be placed on a watch list and new REO referrals will be suspended for 30 days.
  • STRIKE 3: You will be immediately terminated.

For more information, visit the Bank of America Agent Resource Center or click [here] for REO Application info.

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